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CUSTOMER SERVICE: +33 (0)1 84 60 50 35
CUSTOMER SERVICE: +33 (0)1 84 60 50 35
About Our services Flash Sales

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DATA PROTECTION POLICY

When you browse the Platform and Mobile Applications 58 Facettes and the use of the online sales services offered therein, personal data concerning you is collected and processed by our services.

The purpose of this data protection policy is to inform you about:

  • the way we collect and process your personal data;
  • the cookies that we place on your browsing device.

YOUR PERSONAL DATA

1. Data Controller

The personal data concerning you, collected for the execution of your orders placed within the platform and mobile applications 58 Facettes, are processed jointly by the company 58 Facettes SAS, the company operating the Platform and Mobile Applications 58 Facettes, and each Seller from whom you place an order

Your personal data is also processed under the responsibility of the company 58 Facettes SAS for the purposes of commercial prospecting, navigation analysis, audience measurement, behavioral advertising, statistical studies, to conduct satisfaction surveys and to combat bank fraud.

2. Why do we process your data and on what legal basis?

Managing your orders placed through the Platform and Mobile Applications 58 Facettes (payment, delivery, customer service, connecting with merchants, etc.): execution of sales contracts

Analysis of your browsing within the Platform to improve our services: legitimate interest of 58 Facettes SAS

Conducting satisfaction surveys to improve our services: legitimate interest of 58 Facettes SAS

Conducting statistical studies on the use of our Platform and our services: legitimate interest of 58 Facettes SAS

Commercial prospecting (sending promotional offers, newsletters): legitimate interest of 58 Facettes SAS

Behavioral advertising: obtaining consent

Preventing and combating bank fraud: a legitimate interest of 58 Facettes SAS

Facilitating purchases (saving bank details): obtaining consent

Audience measurement: obtaining consent

3. What personal data do we process about you?

We collect and process, in particular:

  • the personal data that you entered on our Platform when creating your account (email, phone number, name, surname, address, password, etc.);
  • information relating to orders you place within the Platform (product purchased, transaction number, delivery address, etc.);
  • information relating to your means of payment (bank card number, bank card expiry date, visual cryptogram) via a secure payment provider, which alone has access to this data;
  • If you have agreed to the registration of your bank card: information relating to your bank card (name of the bank card holder, the last 4 digits of the bank card number and its expiry date) via a secure payment provider, which alone has access to this data;
  • the information you provide when you contact customer service or the merchant through the Platform 58 Facettes (content of exchanges, nature of the complaint, return of products, etc.);
  • your connection and browsing data within the Platform 58 Facettes (IP address, the products and pages you have viewed or searched for);
  • data relating to the consultation of emails that we send you for statistical and commercial prospecting purposes;
  • the information you provide when you leave a review on the Platform;
  • information about our advertisements that you view;
  • the information you provide when participating in promotional operations, competitions or events that we organize.

4. How long do we keep your data?

We retain your data in our database only for as long as necessary to fulfill the purposes for which it was collected, and then archive it with restricted access for an additional period to comply with our legal and/or regulatory obligations regarding archiving, as well as for the duration of applicable statutes of limitations. At the end of this additional period, your data is permanently deleted from our databases.

5. Who receives your data?

5.1 To our service providers

Your data is accessible to the service providers we use to subcontract all or part of the processing we carry out with your data (hosting of the Platform and data, maintenance, sending order confirmation emails, emailing, secure payment, etc.).

The subcontractors we use provide the guarantees required by applicable data protection regulations. They only have access to the data necessary to perform their services and are not authorized to process your data for any other purpose. Furthermore, we have branded agreements with each of them to guarantee the security and integrity of your data and its processing in compliance with applicable regulations

58 FACETTES uses several third-party services, including Facebook, Firebase, And Klaviyoto improve the user experience and ensure the proper functioning of the application. By opening and using the application 58 FACETTES For the first time, users are asked to give their explicit consent for certain usage events, such as app installations and launches, to be transmitted to these services for measurement and technical diagnostic purposes. Without this explicit consent, no app usage events will be transmitted to these third-party services.

  1. Facebook Ads SDK Used to measure the effectiveness of advertising campaigns and to report anomalies related to the installation or opening of the application. No personally identifiable information is transmitted.

  2. Firebase Used to monitor application performance, diagnose technical errors, and analyze user engagement. No personally identifiable information is collected or shared. Firebase collects anonymous or aggregated data to improve the application.

  3. Klaviyo: Used to send personalized push notifications and marketing emails to users. These notifications and emails can include information about new products, promotions, order confirmations, or reminders about platform activity. Klaviyo also allows for the personalization of these communications based on the user's past interactions with the application.

The use of Klaviyo for sending push notifications and marketing emails requires the explicit consent of the UserUpon first opening the application, the User will be asked to consent to receive push notifications sent via KlaviyoThese notifications may include information such as order confirmations, promotional offers, or reminders of activity on the platform.

The User can manage or revoke their preferences at any time regarding:

  • THE push notifications from the application settings or those of your device.

  • THE marketing emails by unsubscribing via the links provided in each email or via the settings of their user account.

Without explicit consent, no push notifications or marketing emails will be sent.

Use of SMS:

As part of our commitment to improving your customer experience, we use an SMS messaging service via Klaviyo to send you notifications regarding:

  • Shopping cart abandonment: reminders of your pending cart to allow you to finalize your order.

  • Appointments: invitations, confirmations, reminders or changes to your appointments.

  • Contract signings: reminders to complete and sign the necessary documents.

Consent and preference management:

By providing your phone number and agreeing to our communications, you consent to receive automated SMS messages related to the services mentioned above. These messages may be sent using an automatic dialing system.

You can unsubscribe from these communications at any time by replying STOP to one of our messages or by adjusting your preferences via your account settings.

Data security and confidentiality:

We are committed to protecting your personal information in accordance with our Privacy Policy. Your data is neither sold nor shared with third parties for commercial purposes and is used solely within the context of our business relationship. Klaviyo, as a service provider, processes information in compliance with applicable data protection regulations.

5.2 To the Sellers of the Platform and Mobile Applications and our carriers

The data necessary for managing your orders is transmitted to the Sellers from whom you purchased a product through the Platform. 58 Facettes.

The data enabling the delivery of your order is also transmitted to the carrier you have selected or which will be offered to you when placing your order.

5.3 To the authorities

Your personal data may be disclosed to authorities in accordance with a law, regulation or pursuant to a decision of a competent regulatory or judicial authority.

In general, we undertake to comply with all legal rules that may prevent, limit or regulate the dissemination of information or data and in particular to comply with applicable data protection regulations.

5.4 In the event of an acquisition, merger, or transfer of business

In the event that the company 58 Facettes If SAS or part of its activities is acquired by a third-party company or through a merger, we will inform you in advance of the transfer of your data and the possibility of objecting to it.

6. What are your rights regarding your data and how can you exercise them?

6.1 What are your rights?

You have the right to obtain the following from our services:

  • confirmation as to whether or not personal data concerning you is being processed, and if so, access to it;
  • the rectification of personal data concerning you that is inaccurate or incomplete;
  • under certain conditions, the erasure of your personal data;
  • under certain conditions, the limitation of the processing of your personal data;
  • the portability of your personal data;
  • to organize the fate of your personal data in the event of death (retention, deletion, or communication to a designated person).

You also have the right to object, under certain conditions, to the processing of your personal data.

For more information on your rights regarding your data, we invite you to consult the CNIL website: www.cnil.fr.

You can also, at any time, object to the processing of your data for commercial prospecting purposes and withdraw your consent to the processing of your data implemented by our services for the purposes of behavioral advertising, navigation analysis, and audience measurement.

We also remind you that you have the right to lodge a complaint with the CNIL if you believe that your rights have not been respected.

6.2 How to exercise your rights?

For any request regarding access, objection, rectification, portability, limitation, or the fate of your data in the event of death: Please submit a request via the online contact form:

  • specifying the purpose of your request;
  • indicating your first and last name;
  • attaching a double-sided photocopy of your identity card or passport, so that we can verify your identity.

Our services will get back to you as soon as possible and at the latest within one month of receiving your request.

To object to the processing of your data for marketing purposes:

You can send us a request via the online contact form or click on the unsubscribe link in our promotional emails and newsletter.

Our services are committed to unsubscribing you from our mailing list as soon as possible.

To withdraw your consent to the processing of your data by our services for behavioral advertising, browsing analysis, and audience measurement purposes:

You can contact us via the online contact form or configure your cookies.

7. Is your data transferred outside the European Union?

Some processing operations that we entrust to our subcontractors may be carried out outside the European Union. Agreements have been established in this case. branded with each of these service providers to ensure that your data transfers are carried out securely and in compliance with applicable data protection regulations.

8. Contact the Data Protection Officer

For any questions regarding the processing of your personal data or to exercise your rights over your data, the Data Protection Officer (DPO), appointed by 58 Facettes SAS can be contacted by simply submitting a request via the online contact form.

9. Identity verification and anti-money laundering (AML/CFT)

Why do we process your data? (Purposes)

For any transaction of an amount equal to or greater than €10,000 including VAT, we process your data in order to meet our strict legal and regulatory obligations in the fight against money laundering, terrorist financing (AML/CFT) and compliance with international sanctions.

What is the legal basis for this processing?

This processing is necessary for compliance with a legal obligation to which the Company is subject (Article 6, paragraph 1, point c of the GDPR, and Articles L. 561-2 et seq. of the Monetary and Financial Code).

What data is collected?

In this context, we collect via our technical service provider: a copy of your official identity document (ID card, passport), your facial biometric data (via a live video selfie to prevent identity theft), and where applicable, proof of address or documents relating to the beneficial owners of legal entities.

Who has access to your data? (Recipients)

Your data is collected and processed in a highly secure manner by our technical subcontractor Didit (Signatid SL), whose privacy policy complies with the GDPR. This information is strictly confidential and accessible only to authorized personnel within our company. It may be transmitted, only upon request, to the competent supervisory authorities (TRACFIN, Customs, DGCCRF).

How long can they be stored?

In accordance with Article L. 561-12 of the Monetary and Financial Code, the documents and data collected within the framework of this due diligence obligation are kept for a strict period of five (5) years from the end of the business relationship.

Your rights

In accordance with the GDPR, you have the right to access and rectify your data. Please note that the right to erasure, the right to data portability, or the right to object do not apply to processing based on a legal obligation of AML/CFT due diligence. To exercise your rights, you can contact our Data Protection Officer by simply submitting a request via the online contact form.

 

OUR COOKIES

1. What is a cookie?

A cookie is a small alphanumeric file that is placed on the User's computer, smartphone, tablet, mobile, etc. terminal when they connect to the Platform.

2. What cookies are used on the Platform?

Within our Platform, we use cookies to enable:

  • to improve your navigation within the Platform and thus allow you to use its various features, such as allowing you to identify yourself and log in to your user account;
  • to establish statistics and volumes of traffic and use of the various elements composing the Platform (sections and content visited, browsing paths, date and time of consultation…), allowing us to improve the interest and ergonomics of the Platform;
  • to recognize your browser as a previous registered visitor, to remember all preferences that may be sent when using the Platform by your browser and in particular to remember your shopping cart;
  • to measure the audience of our Platform;
  • your access to reserved and personal areas of our Platform, such as your account, through identifiers or data that you may have previously provided to us;
  • to implement security measures.

In this respect, and for cookies which do not have the exclusive purpose of enabling or facilitating navigation or which are not strictly necessary for the management of your orders or the provision of services, an information banner is displayed when you connect to the Platform in order to inform you prior to the placement of these cookies, (1) of their presence and (2) to allow you, if necessary, to object to their placement on your terminal.

The placement of cookies during the use of the Platform does not allow us to identify you personally, but it records information relating to the navigation of your device within the Platform, which we can read during your subsequent visits to the Platform.

The information collected is for our exclusive use and that of our partners, and is in no case transferred to third parties.

3. How do I disable cookies?

Several options are available to you for managing cookies.

Please be advised that any settings you choose may affect your internet browsing experience and your access to certain services that require the use of cookies. Please note that some functionalities necessary for browsing the Platform may be impaired as a result of the settings you have implemented (e.g., registration or display issues).

In such cases, we cannot be held responsible for any malfunctions observed.

You can choose at any time to express and modify your cookie preferences, using the methods described below.

The choices offered by your browser software for configuring cookies:

You can configure your browser software so that cookies are stored on your device or, conversely, so that they are rejected, either systematically or according to their issuer.

You can also configure your browser software so that you are prompted to accept or reject cookies on a case-by-case basis before a cookie is likely to be stored on your device.

Each browser has a different configuration for managing cookies and your preferences. This is described in your browser's help menu, which will explain how to modify your cookie settings.

For configuring audience measurement cookies:

If you do not want us to store audience measurement cookies on your device, you can click on the link, which will store a cookie on your device whose sole purpose is to disable the audience measurement services we operate.

Please note that your preference is recorded using a cookie. If you delete all cookies stored on your device (via your browser), we will no longer know that you have chosen this option.

 

SPECIAL CASE OF MOBILE APPLICATIONS 58 FACETTES

When you install a mobile application 58 Facettes, We will ask for your explicit consent for any data collection related to the use of the Mobile Application, tracking and sharing with third-party services (for example for analysis and advertising purposes).

We use third-party services such as the Facebook Ads SDK and Firebase for analytics, user engagement, and advertising. These services may collect anonymized or aggregated data, which does not include any personally identifiable information. We ensure that these third parties comply with data protection regulations, and users can manage their data preferences through the app settings.

58 Facettes We will only send push notifications for transactional purposes (such as order confirmations or shipping updates) or promotional offers if you have explicitly consented. You can manage your notification preferences directly through the app settings or by contacting customer support.

You can request the deletion of your account and all associated data at any time via the application settings (Form) or by contacting our customer support. Once the request is received, your data will be permanently deleted within 30 days, unless legally required to retain it for a longer period.

In cases where we transfer your data to countries outside the European Economic Area (EEA), we ensure that these transfers are carried out in accordance with the GDPR, using mechanisms such as standard contractual clauses (SCCs) to guarantee the protection of your data.