Terms of Service - 58 Facettes

(Version of 04/03/2026)

These General Terms of Use are current as of March 4, 2026.

These terms supersede all previous versions of the General Terms of Use of 58 FACETTES.

PREAMBLE

The Company 58 FACETTES (hereinafter “58 Facettes”), operates a website (hereinafter “the Platform”) as well as mobile applications (hereinafter "Mobile Applications 58 Facettes") allowing individuals and professionals (hereinafter “Buyers”) to be put in contact with professional and private sellers (hereinafter “The Salespeople”) for the online purchase of products related to the world of second-hand jewelry (hereinafter “Products”).

This Platform is accessible to all Buyers at the URL www.58facettes.fr (hereinafter “58facettes.fr”) and Mobile Applications 58 Facettes via smartphone app stores.

It is recalled that 58 Facettes acts as a simple intermediary and is in no way a reseller of the Products offered by the Sellers within the Platform or ofMobile Applications 58 Facettes.

The majority of Products are shipped and delivered to Buyers by the Sellers, under their sole responsibility. Some Products are shipped by 58 Facettes.

ARTICLE 1: ACCEPTANCE AND MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF USE

The General Terms and Conditions of Use of the Platform and ofMobile Applications 58 Facettes (hereinafter the “Terms of Use”) are intended to define the conditions of access to and use of the Platform and its Services.

Any use of the Platform and dMobile Applications 58 Facettes and the Services implies the User's prior, express and unreserved acceptance of the Terms and Conditions. The User is informed and acknowledges that by clicking, when creating their Customer Account, on the “Registration” button preceded by the statement “I have read and I accept the General Terms and Conditions of Use”, they are bound by all the provisions of the Terms and Conditions.

58 Facettes reserves the right, at any time, to refuse access to the Platform and to Mobile Applications 58 Facettesunilaterally and without prior notice, to any User who does not comply with these Terms of Service.

The User is informed that the Terms and Conditions of Use of the Platform and Mobile Applications 58 Facettes may be modified at any time, unilaterally by 58 Facettes in particular to comply with any changes to its Services or any legal, jurisprudential, editorial and/or technical developments. 58 Facettes undertakes to inform the User of changes made to the Services and/or the Terms and Conditions by email or by means of a special notice displayed within the Platform.

The Terms and Conditions applicable to each Order placed within the Platform and Mobile Applications 58 Facettes are those accessible online at the time of acceptance of the Order by the User and attached to the Order confirmation email received by the Buyer.

Users are reminded that it is their responsibility to consult the latest version of the Terms and Conditions, accessible on each page of the Platform, before placing any new Order. and Mobile Applications 58 Facettes.

ARTICLE 2 – DEFINITIONS

Order : refers to any purchase of a Product by a Buyer from one or more Sellers through the Platform and Mobile Applications 58 Facettes.

Personal Account : refers to the Buyer's personal space within which, after logging in, they can access their personal information, purchase history and lists of Products they have added to their Favorites list.

Product Sheet : refers to the descriptive sheet of each Product sold within the Platform and Mobile Applications 58 Facettes, composed of the photographs, texts, illustrations, images, and/or videos transmitted by each Seller to 58 Facettes for the description of the Products it sells.

Identifiers : refer to the email address and password chosen by the User allowing their identification and access to the Services of 58 Facettes.

Basket : refers to the location allowing the User to select Products for an Order.

Partners : refer to any legal entity with which 58 Facettes has entered into a partnership.

Price : refers to the total price of the Product including all taxes, payable by the Buyer, not including shipping costs which are defined as a flat rate according to the shipping method.

Services : refer to all the functionalities made available to Users by 58 Facettes and available within the Platform and Mobile Applications 58 Facettes.

User : refers to any person who uses the Platform and the Mobile Applications 58 Facettes or its Services.

ARTICLE 3 – CONDITIONS AND TERMS OF ACCESS TO THE PLATFORM AND MOBILE APPLICATIONS 58 FACETTES

3.1. General Information

The Platform is accessible free of charge to all Users at the address "www.58facettes.fr" and the Mobile Applications 58 Facettes are available from smartphone app storesThe User must have internet access.

All software and hardware necessary for the use and operation of the Platform Services and Mobile Applications 58 FacettesThe costs of internet access are the responsibility of the User. The User is solely responsible for the proper functioning of their computer equipment and internet access.

Purchasing Products from Sellers is subject to payment in accordance with the "Financial Provisions" section of these Terms and Conditions of Use of the Platform. and Mobile Applications 58 Facettes.

Any User may access, view or use all or part of the Platform and Mobile Applications 58 FacettesAny user can also subscribe to the newsletter of 58 Facettes.

To be able to purchase Products on the Platform and the Mobile Applications 58 FacettesThe User must be:

a natural person, aged 18 years or over and, more generally, possessing the capacity to contract;
a legal entity, whose authorized representative must provide: valid information relating to its identity (name / surname), its company name, its SIRET or identification number, the address of its registered office, its telephone number and its email address.

3.2. Creating a Personal Account

To be able to purchase Products on the Platform and the Mobile Applications 58 FacettesThe User must create a Personal Account.

Creating a Personal Account allows the User to:

manage your personal information (postal address, email address, password);
to place an order for products on the platform and the Mobile Applications 58 Facettes ;
Contact the Sellers from whom an order was placed;
contact customer service 58 Facettes ;
request an invoice;
rate the Products and Sellers.

The User can create a Personal Account:

by clicking on the “Registration” tab

To create a Personal Account, the User must provide (i) a valid email address and (ii) a password that does not infringe on the rights of third parties. The User agrees to keep their password confidential.

The User may request the deletion of their Personal Account at any time.

3.3 Refusal of access to the Platform and to Mobile Applications 58 Facettes

In general, when creating their Personal Account, the User agrees to enter the data that allows their identification under their full responsibility, control and direction and agrees to provide complete, accurate and up-to-date information, and not to impersonate a third party, nor to mask or change their age.

The User also agrees to:

provide authentic, accurate and complete information regarding your identity, address and other data necessary to access the Platform and to Mobile Applications 58 Facettesof a nature not to induce 58 Facettes or the Sellers or any third party in error;
update any changes regarding this information;
not to access a Personal Account belonging to another User;
take all necessary measures to protect your login credentials and passwords as well as your own data against any attacks.

58 Facettes reserves the right to suspend or refuse access, without notice or compensation, temporarily or permanently, to all or part of the Platform and Mobile Applications 58 Facettes, and/or its Services and content in the event of serious and/or repeated breach(s) by the User of the provisions of these Terms of Use, including, but not limited to, the provision of false, inaccurate, incomplete or outdated information, or in the event of payment fraud, attempted fraud or any other criminal offence.

3.4. Platform Availability and Mobile Applications 58 Facettes

58 Facettes makes every effort to ensure the availability of the Platform and Mobile Applications 58 Facettes. 58 Facettes does not guarantee that the Platform and the Mobile Applications 58 Facettes The Platform is guaranteed to function in any operating environment and to be usable at all times, without interruption or error, and that all errors can be corrected. The Platform's availability is subject to a simple obligation of means.

The Platform and the Mobile Applications 58 Facettes As it is constantly evolving, it is subject to occasional changes and/or temporary or permanent interruptions without prior notice, particularly for maintenance reasons. The responsibility of 58 Facettes cannot be held liable in any way in the event of unavailability of the Platform and Mobile Applications 58 Facettes because of these changes.

In this context, 58 Facettes reserves the right to interrupt, temporarily suspend or modify access to all or part of the Platform without prior notice and Mobile Applications 58 Facettes, in order to ensure its maintenance, or for any other reason, without the interruption giving rise to any obligation or compensation.

ARTICLE 4 – USER BEHAVIOR

4.1. General User Behavior

The User declares and acknowledges that all information, data, texts, messages or any other content that he publishes within the Platform and Mobile Applications 58 Facettes (hereinafter “Contributions”) are under his full and sole responsibility.

The User warrants that they possess the intellectual property rights necessary to publish the Information they upload to the Site. The User also warrants that the Information they publish on the Site does not contain anything that infringes upon the rights of third parties or violates applicable laws.

In particular, the User is prohibited from:

to disseminate information contrary to public order or morality,
to divert the purpose of the Platform and Mobile Applications 58 Facettes and/or services for propaganda or proselytizing, prospecting or soliciting,
to publish information of a commercial or advertising nature, or constituting propaganda in favor of tobacco, alcohol, or any other regulated substance, product, or service,
to disseminate Contributions that infringe upon the personality rights of third parties or that are defamatory, abusive, obscene, pornographic, offensive, violent, or incite discrimination, political violence, racism, xenophobia, sexism, or homophobia;
to publish information that violates legislation on the protection of personal data, allowing the identification of natural persons without their consent, including their surname, postal and/or email address, telephone number, photograph, sound or audiovisual recording, or to collect and store personal data relating to other Users,
to fraudulently access the Platform and to Mobile Applications 58 Facettes and to the Services, as indicated in the Platform's General Terms and Conditions of Use and Mobile Applications 58 Facettes,
to transmit any message containing computer viruses or any other code, file or program designed in particular to interrupt, destroy or limit the functionality of any software, computer, or telecommunications equipment,
to harass in any way whatsoever one or more other Users,
to provide information referring to other sites (whether by creating hyperlinks or by simply providing information) whose content may contravene any law or regulation in force, and in particular may infringe the rights of persons and property and/or intellectual property rights.

The User is also prohibited from infringing on the intellectual property rights of third parties. The User agrees to comply with applicable laws and regulations and to use only content for which they hold the rights, or for which the rights holder has given their express consent for distribution, or which is free of all rights.

The User agrees, where applicable, to indemnify 58 Facettes for any damage directly or indirectly related to the failure to comply with this guarantee.

58 Facettes reserves the right to review, moderate and reject any content submitted by Users that violates these Terms of Use, including, among other things, any illegal, defamatory or harmful content. 58 Facettes reserves the right to suspend or terminate the account of any User who violates these conditions.

4.2. Fraudulent Behavior

Any User who acts in violation of these General Terms of Use is liable to civil and criminal prosecution which punishes in particular infringements of copyright, related rights, database producer rights and automated data processing systems.

Procedures may be initiated by 58 Facettes against the User who does not comply with these provisions.

ARTICLE 5 – ORDERING PROCESS

The Ordering Process within the Platform and Mobile Applications 58 Facettes unfolds according to the following steps:

1. To order a Product, the User must select the desired Product and click on the "Add to cart" button. They can add other Products or finalize their Order by accepting these General Terms and Conditions of Use.

2. The User must then provide their delivery information: name, surname, delivery address, email address and telephone number.

3. At this stage, the User must select the desired shipping method. If secure shipping and service fees apply, they will be displayed here.

4. The User must then enter their payment information, billing address (by default the delivery address) and click on the "Pay now" or "Confirm payment" button depending on the selected payment method.

5. When payment for their Order is validated, the Buyer is redirected to an Order confirmation page and receives an Order confirmation email.

The sales contract is formed between the Buyer and the Seller at the time of payment by the User of their Order.

ARTICLE 6 – FINANCIAL PROVISIONS

6.1. Selling price and payment terms

Products sold on 58 Facettes are physical products and 58 Facettes We also offer services such as ring resizing. Payment for these products and services is processed through external payment providers (Stripe, PayPal, Alma). These transactions do not involve any digital products.

Product Selling Prices on the Platform and Mobile Applications 58 Facettes Prices are shown in euros, inclusive of all taxes, but do not include delivery charges, which will be shown to the User during the checkout process, before final confirmation of their Order. Delivery is free for all orders, regardless of the amount, for the following shipping method: in-store pickup. Furthermore, delivery is free for orders over €500 on the entire website to the following destinations: Metropolitan France, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, United Kingdom, Slovakia, Slovenia, and Sweden.

For the rest of the world, shipping costs apply to all orders up to €1000, and taxes and customs duties are the responsibility of the buyer, regardless of the order amount.

Sellers are free to set the prices of the Products they sell through the Platform and Mobile Applications. 58 Facettes. More specifically, in the case of price reduction announcements, the Seller freely determines the reference price, the price reduction, and the advertised reduced price. The User is informed that 58 Facettes does not control the reality and fairness of the reference price determined by the Seller.

The Buyer pays for their Orders directly to 58 Facettes, according to the payment methods available within the Platform and Mobile Applications 58 Facettes.

Payment for Orders placed via the Platform and Mobile Applications 58 Facettes is done at 58 Facettes or to payment providers, who collect the funds on behalf of the Seller.

Any order from a buyer who has not fully or partially paid for a previous order or with whom a payment dispute is being processed may be refused.

The Buyer has the option to pay for their Order: either by credit card via the secure Stripe portal; or by PayPal; or by Alma (certain conditions and exceptions may apply). 58 FACETTES reserves the right to request proof of identity from the Buyer (copy of identity card, proof of address and/or copy of bank card).

Specific conditions related to the Alma payment service:

Alma's credit service is offered for the settlement of purchases and the execution of payment, provided that the person purchasing the good or service through Alma ("Buyer") accepts the installment payment or deferred payment agreement.
Alma may charge a fee.
Any refusal by Alma to grant payment in installments or deferred payment may result in the lapse of the purchase contract for the goods or services (“GTC”), unless the Buyer agrees to pay the purchase amount in cash.
In the event of termination of the General Terms and Conditions, the installment payment or deferred payment contract will be automatically terminated.
If you withdraw from the installment payment or deferred payment option used for your purchase, these Terms and Conditions will automatically terminate, unless you pay for your purchase in full through Alma. If the product has already been shipped to you, you must return it within the maximum period stipulated in these Terms and Conditions.

6.2. Billing

For each Product sale, the Buyer will be able to access their invoice, which will be:

either included in the delivery package,
either sent by email to the Buyer upon confirmation of their Order,
can be sent by email upon request.
For deliveries outside mainland France, the provisions of the French General Tax Code relating to VAT apply. The order will then be subject to customs duties and any applicable taxes, including 58 Facettes will not be responsible for, nor in charge of, the arrangements.

6.3. Buyer Refund Procedures

58 Facettes uses the same payment method that the Buyer used when placing their Order to process the Buyer's refund, regardless of the reason for the Order refund.

ARTICLE 7 – DELIVERY OF PRODUCTS BY SELLERS

7.1. Delivery charges

Free delivery is offered for all orders, regardless of the amount, for the following shipping method: in-store pickup.

Free delivery is offered for orders over €500. 58 Facettes for all deliveries to the following destinations: Metropolitan France, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden.

Shipping costs apply to destinations outside these zones for orders under €1000; these costs are calculated before payment. Taxes and customs fees are the responsibility of the buyer.

7.2. Delivery methods

The Buyer is informed that the Products can only be delivered if:

The Seller offers delivery to the country of destination indicated in the delivery address by the Buyer when placing their Order;
The Buyer has a valid delivery address in the country of destination indicated in the delivery address by the Buyer when placing their Order;
or, if he is able to collect the Products, by his own means, from a Seller located in metropolitan France.

The Products are delivered by the Seller to the address indicated by the Buyer when placing their Order.

7.3. Product Receipt

The Buyer must check the condition of the Products upon receipt in order to confirm their conformity with the Order.

When verification of the Product is possible at the time of delivery, the Buyer must immediately raise any concerns about the condition of the package and the Product with the carrier if the Product or its packaging has been damaged during transport.

7.4. Delay/Non-delivery

In the event of a delay, or total or partial non-receipt of the ordered Product(s), the Buyer is invited to contact 58 Facettes starting from the agreed delivery date in order to address the problem.

7.5. Product returned to the Seller

If a Product is returned to the Seller for a reason such as "unclaimed" or "does not live at the address provided":

The Buyer is refunded the price of their Order (excluding shipping and return costs); and/or
– if the Buyer and Seller agree, the Product is reshipped to the Buyer. 58 Facettes will take charge of the payment of the corresponding costs (product return costs and reshipping costs).

If we do not hear from the Buyer within one month, the Products will no longer be shipped, and this will not entitle us to a refund, exchange or compensation.

7.6. Seller's Responsibility

The Seller is fully liable to the Buyers for the execution of Orders placed through the Platform and Mobile Applications 58 Facettes and in particular the proper delivery of the Products by its carriers.

Consequently, the Seller is fully liable to the Buyers for any problem related to delivery (delivery delay, error in the delivered Product, damage to the Product during transport, Product never delivered due to theft, error by the Seller and/or the carrier used, etc.), except in the case of an error attributable to 58 Facettes when communicating Order information to the Seller.

ARTICLE 8 – RIGHT OF WITHDRAWAL

For online purchases on the website of 58 Facettes, The Buyer has a period of fourteen (14) calendar days from the day of delivery of the Product to exercise their right of withdrawal without having to give reasons or pay penalties. Return shipping costs are the responsibility of 58 Facettes.

Once the withdrawal request has been made, the Buyer has a maximum of fourteen (14) calendar days to return the product(s) to the Seller.

The jewelry must be unworn, in its original condition, and without any marks or traces.

Jewelry that has been personalized or altered (engraved, resized, etc.) is not eligible and cannot be returned under this policy. Similarly, purchases made directly in-store are not eligible for returns.

Each refund will be processed through 58 Facettes in agreement with the Seller.

ARTICLE 9 – NON-CONFORMING, INCOMPLETE OR DEFECTIVE PRODUCTS

9.1. Receipt of a non-conforming, incomplete or defective Product

In the event of receiving a damaged, defective, incomplete, or non-compliant package, the Buyer is asked to contact 58 Facettes in order to address the problem.

9.2. Legal Guarantees

The Seller acting in a professional capacity is obliged to comply with the legal and regulatory provisions relating to the exercise of a commercial activity of distance selling.

In this respect, and with the exception of the proposed contractual guarantee, the Seller is bound by the legal guarantee of conformity mentioned in Articles L. 217-4 et seq. of the Consumer Code and the legal guarantee against hidden defects as provided for in Articles 1641 to 1648 and 2232 of the Civil Code.

Each refund, for whatever reason, will be processed through 58 Facettes, who will be entitled to refuse it, in agreement with the Seller.

58 Facettes cannot be held liable in any way for the guarantees assumed by the Sellers.

ARTICLE 10 – NEWSLETTER

Any User who does not have a Personal Account who wishes to receive the newsletter from 58 Facettes Users must register online. To subscribe to the newsletter, the user must enter their email address in the corresponding field.

ARTICLE 11 – INTELLECTUAL PROPERTY

11.1. Platform Content and Mobile Applications 58 Facettes

Any use, reproduction, copying, or distribution of one or more elements of the Platform and Mobile Applications 58 Facettes use other than private use is prohibited.

All content and services of the Platform and Mobile Applications 58 Facettesincluding, but not limited to, the domain name, texts, graphic charter, graphics, photographs, drawings, sounds, images, audio and video, as well as the site structure, navigation plan, design and organization of its sections, their titles, existing or future, is protected by intellectual and/or industrial property rights, held or claimed by 58 Facettes, with the authorization of the holders of these rights, and where applicable of the Sellers and/or their Partners.

58 Facettes grants to each User, on a non-exclusive, personal and non-transferable basis, the right to use the Platform and the Mobile Applications 58 Facettes and the Services solely for its own needs. This right is granted for the duration of the Platform's Use. and Mobile Applications 58 FacettesThis grant of rights does not entail the transfer of any intellectual and/or industrial property rights to the User.

Consequently, all Users are prohibited from reproducing, in any form whatsoever, directly or indirectly, the elements referred to in the preceding paragraphs, as well as from altering the trademarks, patents, names, acronyms, logos, colors, graphics or other signs appearing on the elements made available by 58 Facettes and more generally to use or exploit these elements.

11.2. Databases

58 Facettes is the producer and owner of all or part of the databases, their structure and their content, comprising the Platform and the Mobile Applications 58 Facettes, subject to the rights held by the Sellers and/or Partners, each in their respective capacity.

By accessing the Platform and to Mobile Applications 58 FacettesThe User acknowledges that the data comprising it is legally protected, and that it is prohibited, in particular, from extracting, reusing, storing, reproducing, representing or retaining, directly or indirectly, on any medium, by any means and in any form whatsoever, all or any qualitatively or quantitatively substantial part of the content of the databases contained within the Platform. and Mobile Applications 58 Facettes to which it has access, as well as to make repeated and systematic extraction or reuse of qualitatively and quantitatively non-substantial parts, when these operations manifestly exceed the conditions of normal use.

11.3 Brands

58 Facettes notably holds trademark rights to the term “58 Facettesand the associated logo(s) in Metropolitan France. Unless expressly authorized beforehand, any use of the trademark “58 Facettes"as well as all other trademarks, figurative or otherwise, belonging to 58 Facettes or to third parties exposes the User to criminal and civil prosecution.

11.4. Product Sheet Contents

The User warrants that he/she has the intellectual property rights necessary for the publication of the Information that he/she puts online on the Site. 58 FACETTES has the discretionary right to accept or refuse the posting of an Ad on the Site. In particular, the Seller agrees that 58 FACETTES will not publish the Ad if the Item for sale does not meet the criteria of the charter of 58 FACETTES.

The content of the Product Sheets, including in particular all photographs, texts, illustrations, images, and/or videos describing the Products sold within the Platform and Mobile Applications 58 Facettes, are put online by the Sellers under their sole responsibility.

58 Facettes Consequently, declines all responsibility in the event that the content of the Product Sheets provided by the Sellers infringes the rights of third parties.

In the event of proven infringement of the rights of a third party due to the publication of all or part of a Product Sheet within the Platform and Mobile Applications 58 Facettes, 58 Facettes undertakes to make its best efforts to promptly cease this infringement as soon as it becomes aware of it, and to remove it from the Platform and Mobile Applications 58 Facettes the disputed content.

ARTICLE 12 – ROLE AND RESPONSIBILITY OF 58 FACETTES

58 Facettes, as a Platform Operator and Mobile Applications 58 Facettes, acts as a simple intermediary connecting Sellers and Users on the Platform and Mobile Applications 58 Facettes.

Pursuant to Law No. 2004-575 of 21 June 2004 on Confidence in the Digital Economy (hereinafter the "LCEN"), in its capacity as a hosting provider, 58 Facettes cannot be held civilly liable for activities or information stored within the Platform and Mobile Applications 58 Facettes if it does not actually have knowledge of their unlawful nature or of facts and circumstances revealing this nature or if, from the moment it became aware of them, under the conditions provided for by the LCEN, it acted promptly to remove this data or make access to it impossible.

Consequently, the responsibility of 58 Facettes cannot be held liable due to:

Product descriptions and, more broadly, all content and/or information provided by Sellers regarding product characteristics, condition, or price, are the sole responsibility of Sellers for the proper execution of their legal obligations to provide pre-contractual information to Buyers, as well as for the accuracy, completeness, and updating of the information and content they provide, except in cases of proven negligence on the part of the Seller. 58 Facettes ;
advice given through our Concierge Service

Furthermore, 58 Facettes is not subject to a general obligation to monitor information transmitted by Sellers and stored within the Platform and Mobile Applications 58 Facettes for their own account.

Finally, it is worth noting that:

The Products are sold by the Sellers within the Platform and Mobile Applications 58 Facettes under their sole responsibility;
58 Facettes is not a party to the sales contract concluded between the Buyers and the Sellers when placing Orders.

Accordingly, 58 Facettes cannot be held responsible for any disputes related to Orders placed through the Platform and Mobile Applications 58 Facettesunless proven fault is found.

58 Facettes declines all responsibility:

in the event of deletion, inability to store, incorrect transmission or untimely transmission of information or data contained within the Platform and Mobile Applications 58 Facettes or resulting from the Services;
in the event of damage caused to the User related to the performance or non-performance of the Platform Services and Mobile Applications 58 Facettes ;
in the event of damages that may result from downloading or using information or data available on the Internet via the Platform Services and Mobile Applications 58 Facettessuch as damage to computer systems, data loss.

-------------

In accordance with Articles L.616-1 and R.616-1 of the Consumer Code, our company has implemented a consumer mediation system.

The selected mediation entity is: NotreAccord Consommation.

In the event of a dispute, any consumer may file their complaint on the website: https://mediation-consommation.notreaccord.com

or by post by writing to:

NotreAccord Mediation Centre,
38 rue d'Aviau - 33000 Bordeaux

-------------

ARTICLE 13 – PERSONAL DATA

While browsing the Platform and the Mobile Applications 58 Facettes and the use of the Services offered therein, personal data concerning Users are collected and processed by 58 Facettes.

58 FACETTES The website undertakes not to infringe upon the privacy of its users or the confidentiality of the information they provide. The data collected is used for the purpose of facilitating contact between users and ensuring the proper functioning of the website. 58 FACETTES However, the company may be required to transmit this data to technical service providers for the purposes of fulfilling the Order and operating the Site. The data collected will under no circumstances be transferred or sold to third parties. 58 FACETTES.

58 FACETTES uses several third-party services, including Facebook, Firebase, and Klaviyo, to improve the user experience and ensure the proper functioning of the application. By opening and using the application 58 FACETTES For the first time, users are asked to give their explicit consent for certain usage events to be transmitted to these services for measurement and technical diagnostic purposes. Without this explicit consent, no events related to application usage will be transmitted to these third-party services.

Facebook Ads SDK: Used to measure the effectiveness of advertising campaigns and report anomalies related to the installation or opening of the application. No personally identifiable information is transmitted.
Firebase: Used to monitor application performance, diagnose technical errors, and analyze user engagement. No personally identifiable information is collected or shared. Firebase collects anonymous or aggregated data to improve the application.
Klaviyo: Used to send personalized push notifications and marketing emails to users. These notifications and emails can include information about new products, promotions, order confirmations, or reminders about platform activity. Klaviyo also allows for the personalization of these communications based on the user's past interactions with the application.

Using Klaviyo to send push notifications and marketing emails requires the User's explicit consent. Upon first opening the application, the User will be asked to consent to receive push notifications sent via Klaviyo. These notifications may include information such as order confirmations, promotional offers, or reminders about platform activity.

The User can manage or revoke their preferences at any time regarding:

Push notifications from the application settings or those of your device.
Marketing emails can be unsubscribed from via the links provided in each email or via the settings in your user account.

Without explicit consent, no push notifications or marketing emails will be sent.

Use of SMS:

As part of our commitment to improving your customer experience, we use an SMS messaging service via Klaviyo to send you notifications regarding:

Shopping cart abandonment: reminders of your pending cart to allow you to finalize your order.
Appointments: invitations, confirmations, reminders or changes to your appointments.
Contract signings: reminders to complete and sign the necessary documents.

Consent and preference management:

By providing your phone number and agreeing to our communications, you consent to receive automated SMS messages related to the services mentioned above. These messages may be sent using an automatic dialing system.

You can unsubscribe from these communications at any time by replying STOP to one of our messages or by adjusting your preferences via your account settings.

Data retention policy:

The personal data collected on the 58facettes.fr Platform and Mobile Applications 58 Facettes Data is retained only for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable laws. Transaction data is retained for the period necessary to comply with legal (e.g., accounting, fraud prevention) and contractual obligations.

User account data is retained as long as the user maintains an active account on the Platform or Mobile Applications.
If the user remains inactive for a period of 3 years, their personal data will be deleted, unless a legal obligation requires a longer retention period.

Data deletion and withdrawal of consent:
In accordance with the General Data Protection Regulation (GDPR), the User has the right to withdraw their consent at any time regarding the use of their personal data, as well as to request the deletion of their data.

To revoke consent or request the deletion of their personal data, the User can contact 58 Facettes at the following address: info@58facettes.com.
The User can also request the deletion of their user account via the Platform or Mobile Application settings, or by contacting us directly.

After receiving the request, 58 Facettes undertakes to delete or anonymize personal data within a reasonable timeframe, subject to our legal obligations to retain it.

For more information on the processing of personal data carried out in this context, you can consult our data protection policy.

ARTICLE 14 – REPORTING CONTENT

58 Facettes has implemented a system allowing any User to report any publication on the Platform and the Mobile Applications 58 Facettes of a contentious nature of which he may be aware, in particular any content relating to the repression of the glorification of crimes against humanity, the incitement to the commission of acts of terrorism and their glorification, the incitement to racial hatred, to hatred towards persons on account of their sex, their sexual orientation or identity or their disability as well as child pornography, the incitement to violence (in particular the incitement to sexual and gender-based violence), as well as attacks on human dignity, in order to allow the removal of the content in question.

Any User may also request to 58 Facettes the removal of content protected by intellectual property rights.

To request the removal of content, the User must send a letter to the legal department of 58 Facettes SAS at 15 rue Vignon, 75008 Paris, in which it provides the following information:

for natural persons: their surname, first name, address and telephone number;
for legal entities: their name, company name, address, telephone number and the identity of their legal representative;
the description of the disputed content;
the reasons why the content is in dispute, including the mention of legal provisions and factual justifications;
the date on which the disputed content was discovered;
the URL of the disputed content.

It is recalled that the act, for any person, of presenting to a hosting provider content or an activity as being illegal in order to obtain its removal or to stop its dissemination, when he knows this information to be inaccurate, is punishable by a sentence of one year imprisonment and a fine of 15,000 euros.

ARTICLE 15 – COMPLIANCE WITH APP STORE GUIDELINES

58 Facettes commits to complying with all applicable Apple App Store guidelines, including those related to user privacy, content moderation, payments, and security. The application will be regularly updated to meet any new requirements set by Apple.

ARTICLE 16 – SPECIAL CONDITIONS RELATING TO DIRECT LISTINGS BY PRIVATE SELLERS (“DIRECT LISTING”)

These conditions govern the listing of items for sale on the Platform by individual sellers, through the “Direct Listing” service.

Listings submitted by individual sellers on the Platform undergo a moderation phase by the teams of 58 Facettes before publication. This moderation can take up to 1 business day.
The individual Seller declares that the items belong to him in full ownership, are free from any seizure, lien or other impediment.
58 Facettes reserves the right to reject advertisements submitted by individual sellers for any reason whatsoever.
58 Facettes reserves the right to unpublish and remove from sale the advertisements of private Sellers, for any reason whatsoever.
Any publication or change of sale price for advertisements posted by individual Sellers will be made by mutual agreement between the individual Seller and the Platform.
The individual Seller undertakes to inform the Platform as soon as possible if an item offered for sale becomes unavailable for sale.
Once an item is sold on the Platform, the individual Seller is notified by the Platform. The individual Seller agrees to deliver the sold item to the Platform as soon as possible (either by shipping with a secure shipping label provided by the Platform, or by dropping it off at a store).

The individual seller has two business days after the sale to select a delivery method for the item from the Platform (shipping or drop-off). After this two-business-day period, the sale will be canceled and the item removed from the Platform.
The individual seller then has 3 business days after selecting the delivery method for the sold item on the Platform to ship or drop off the item. After this period, the sale will be cancelled and the item removed from the Platform.

Once the item is received by the Platform, 58 Facettes We conduct a rigorous inspection and authentication of the item. This process can take up to 1 business day.

If the item is authentic and matches the description (condition and characteristics), the item is shipped to the end customer by the Platform.
In the event that the item requires refurbishment, this will be carried out by the Platform and the costs incurred will be deducted from the amount paid to the individual Seller for this sale.
If the item does not match the description in the listing and the sale must therefore be cancelled, the item will be returned to the seller at their expense, according to the following fee schedule: Item price up to €2999.99: €15 (including VAT) return shipping fee / Item price from €3000.00 to €7999.99: €30 (including VAT) return shipping fee / Item price of €8000.00 and above: €60 (including VAT) return shipping fee
In the event that the authenticity of the item is questioned and the sale must therefore be cancelled, the item will either be returned to the private seller upon payment of a flat fee of €70 including VAT, or destroyed by 58 Facettes.
Some batches contained gold, ofsilver or platinum must, according to the law, be presented to the territorially competent guarantee office in order to submit them to alloy tests and to be hallmarked (Articles 524 and 524 bis of the general tax code - Decree No. 2001-1089 of 20 November 2001). 58 Facettes is not authorized to release these lots to buyers until they are marked. These markings will be carried out by 58 Facettes at the expense of the individual Seller (deducted from the amount paid), at a price of €15.00 including VAT per hallmarked piece.

In the event of an incident involving an item during transport, the Platform will reimburse the individual Seller for the sale price less the amount of the commission including VAT.
58 Facettes takes a 35% commission (including VAT) on the selling price. This commission is directly deducted from the amount due.
Payment will be deposited into your account within 30 days of the sale, provided that the customer does not exercise their right of withdrawal within 14 days of receiving their package.

ARTICLE 17 – GENERAL PROVISIONS

Any notification from a User, in order to be admissible, must be detailed, clearly state the reasons for dissatisfaction, and be sent to 58 Facettes by regular mail, by email or via your Personal account.

The parties shall not be held liable for any delay or non-performance when such delay or non-performance is due to force majeure, as defined by law or, more generally, by consistent case law.

The fact that any clause of the General Terms and Conditions of Use becomes void, unenforceable, invalid, illegal or inapplicable due to a law, regulation or as a result of a court decision, shall not affect the validity, legality, applicability of the other stipulations of the General Terms and Conditions of Use and shall not exempt the User from the performance of its contractual obligations not invalidated.

ARTICLE 18 – DISPUTES AND APPLICABLE LAW

These Terms of Use for the Platform and Mobile Applications 58 Facettes These terms and conditions are governed by French law. They are written in French. If they are translated into one or more languages, only the French text shall prevail in the event of a dispute.

These legal notices are governed by French law. Any disputes arising from their validity, interpretation, and performance shall be subject to the exclusive jurisdiction of the courts of Paris, unless otherwise required by mandatory procedural rules.

Pursuant to Article L 141-5 of the Consumer Code, the consumer may, at his/her choice, in addition to one of the courts territorially competent under the Code of Civil Procedure, bring the matter before the court of the place where he/she resided at the time of the conclusion of the contract or of the occurrence of the harmful event.

APPENDIX 1 – WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from this contract.

To the attention of [Indicate the name and address of the Seller, as shown on the order confirmation]

I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the following goods:

Ordered on/Received on (*)

Name of consumer(s)

Consumer address(es)

Signature of the consumer(s) (only if this form is submitted on paper)

Date

(*) Delete as appropriate