Download our iOS app

Enjoy special offers only in the app!

★★★★★ (4.9/5)

Open
Skip to content
CUSTOMER SERVICE : +33 (0)1 84 60 50 35
CUSTOMER SERVICE : +33 (0)1 84 60 50 35
EUR
  • US Dollar (USD)
  • Euro (EUR)
  • British Pound (GBP)
  • Hong Kong Dollar (HKD)
  • Japanese Yen (JPY)
  • Swedish Krona (SEK)
  • Polish Zloty (PLN)
  • South Korean Won (KRW)
  • Singapore Dollar (SGD)
  • Hungarian Forint (HUF)
  • Danish Krone (DKK)
  • Czech Koruna (CZK)
  • Norwegian Krone (NOK)
Return an item

Return an item

For online purchases on the website 58 Facettes, YOU benefit from a 14-day withdrawal period from the date of receipt. Return costs will be the responsibility of 58 Facettes. You can find out more at our return policies here.

Important

Jewelry that has been personalized, modified (engraving, resizing, etc.), or purchased directly in store is not eligible and cannot be returned in this context.

How to return my jewelry 58 Facettes ?

Complete our return form

Which will trigger the return procedure. This is a form in which we ask you 3 Information: your order №, your email address and the jewel (x) you want return. You will receive an email that will confirm that we have received your request.

You are contacted by our customer service

Notre service client vous contactera et vous recevrez une étiquette de retour sous 48h ouvrés.

Drop off the jewel at the post office

Après avoir veillé à bien emballer le bijou pour qu’il ne soit pas endommagé lors du transport, imprimez le bordereau de retour et apposez-le sur le colis.

Refund

Le remboursement de votre bijou sera déclenché dès confirmation de sa bonne réception par le vendeur. Vous pouvez suivre votre colis de retour grâce au numéro de suivi présent sur l’étiquette de retour prépayée qui vous est fournie.

I would like to return my jewelry

A question?

+33 (0) 1 84 60 50 35